Faster Claims Payment (FCP)

Faster Claims Payment (FCP)


FCP is one of the key milestones for the Future at Lloyd’s Blueprint Two programme, which is digitalising the Lloyd’s market to make it better, faster, and cheaper. FCP gives managing agents (MAs) greater flexibility in their capital management and provides all participants with real-time visibility over claims payments, as well as a reduction in associated account and transactions fees. 

What is FCP?

FCP is a transformative payment solution which allows Delegated Claims Administrators (DCAs) for Lloyd’s binding authority business to make payments on request, drawing on managing agent funds directly. This removes the need for loss funds and the associated cash calls for funding deficits. The solution leverages the Vitesse payment platform, paying claims in minutes instead of days and weeks - and in local currencies. 

FCP is now a “live” market service as a result of managing agents’ commitment to adopt and use the solution. LIMOSS is supporting the Future at Lloyd’s and Vitesse adoption teams to continue to onboard market participants to FCP in the coming months. 

What binders are in scope now?

FCP can be used now for the following types of Delegated Authority binders:

  • All Classes of Business
  • Payments in over 100 currencies
  • Lloyd's singleton and subscription binders
    • In Scope: Binders where all MAs, brokers and DCAs are 'FCP Ready' – check a firm’s status at the bottom of this webpage
  • New AND active binders – even with existing claims activity (E.g. Run-off)
    • In Scope: Binders created before 26 July 2021 do not need to be registered in DCOM before transferring to FCP
    • In Scope: Binders created on or after 26 July 2021 must be registered in DCOM
  • Policy order must be placed 100% in the Lloyd’s market
    • In Scope: Co-Leads where binder/section is in scope for FCP and all participants are Lloyd’s MAs
    • Out of Scope: Consortiums
    • Out of Scope: Continuous Contracts (Due in-scope Q1 24)
    • Out of Scope: Lloyd’s Europe (LIC) and CAD Lineage
  • Same signed lines across all sections OR different signed lines on each section
    • In Scope: Same DCA for all sections or different DCAs per section
  • Funding accounts in 14 currencies:
    • In Scope: USD, GBP, or CAD Funding Accounts with Daily Urgent or Weekly Scheduled ARCS top-ups
    • In Scope: AUD, CHF, DKK, EUR, HKD, JPY, NOK, NZD, SEK, SGD, ZAR Funding Accounts with Monthly Scheduled ARCS top-ups only)
  • Coverholders acting as DCA
    • In Scope: Coverholders with claims settlement authority, who do not net off premiums and claims
    • Out of Scope: Coverholders with claims settlement authority, who do net off premium and claims
    • Out of Scope: Service companies


LIMOSS has set up appropriate governance to ensure the FCP service meets the requirements of all stakeholders, including: 

  • Contract review and signing - Market User Agreement (MUA)
  • Subscription charge collection via STFO (twice yearly in Jan and July)
  • Transactional charge collection via STFO (monthly in arrears, based on usage of the service)
  • Service oversight (performance against SLAs, monthly operational reviews)
  • Service governance (monthly Steerco, CAB, delivery of change, release management including market user testing)
  • Supplier assurance (service risk tracking, audit report review, service escalation)
  • Hosting online FCP training materials including an end-to-end process guide

Vitesse Role

  • Payment and liquidity management services (provided via the Vitesse platform)
  • Vitesse system training
  • Process walkthroughs and Q&As
  • Connectivity setup (API, batch or single payment)
  • FCP funding and payment account setup and maintenance
  • All payment services
  • User permissions and account access
  • Customer support for all FCP users
  • Reporting services

Lloyd's Role

  • Continuing market engagement and readiness (FCP introductions, virtual drop-in sessions, attending events and market forums etc.)
  • Process support by subject matter experts for on-boarding and FCP Live users
  • Providing reference Material on, including:

How do I get started or find out more about FCP

Managing Agents:  

  • Check the list of MAs below to see if your organisation has already signed the MUA and is in the process of onboarding onto the platform
  • If your organisation is not listed below and you would like to learn more about FCP, please contact the FCP Support team
  • If you have any queries about the MUA or master service contract, please contact LIMOSS
  • Once you’ve signed the MUA, include the LMA published endorsement in all relevant DA binders and ensure the FCP flag is set on DCOM
  • Contact the FCP Support team to setup a binder on FCP

DCAs and Brokers:

  • To learn more about FCP please contact the FCP Support team
  • If your organisation has already confirmed they are “FCP Ready” check that the MAs you work with are also “FCP Ready” in the list below
  • Discuss FCP with all stakeholders on relevant DA binders, ensuring that the LMA published endorsement is included and the FCP flag is set on DCOM
  • Check that the lead MA has setup the binder on FCP

Get in touch with the primary FCP contact in a specific MA, DCA or Broker

If you wish to discuss any issues or queries with the primary FCP contact in one of the companies listed below, please contact LIMOSS Service Desk stating the name of the company – or companies – that you wish to speak with. Your request will be passed through to the relevant person in each company. 

Which Managing Agents have signed up for FCP?

All MAs listed below have signed the MUA required to use FCP.

‘FCP Ready’ MAs have confirmed to Vitesse that they:
1. Understand the FCP processes and their teams have completed FCP training
2. Are ready and willing to engage with the market on this new way of working
3. Have provided a FCP contact

‘FCP Live’ MAs have been confirmed by Vitesse to have:
1. Opened at least one funding account and initial monies have been transferred
2. Selected at least one binder
3. Created at least one payment account

‘FCP Advanced’ MAs have confirmed to Vitesse that they:
1. Have completed internal assessment of their initial live FCP binder(s)
2. Encourage approaches from all brokers on any in-scope DA Binder (subject to any exemptions listed for specific MA)
3. Any brokers who have difficulty discussing potential FCP binders with MAs listed as “FCP Advanced” can raise a request by contacting the LIMOSS Service Desk

Company FCP Ready FCP Live FCP Advanced
AEGIS Managing Agency Limited Y Y Y
Allied World Managing Agency Limited
Antares Managing Agency Limited
Apollo Syndicate Management Limited
Arch Managing Agency Limited Y Y
Argenta Syndicate Management Limited Y Y
Ark Syndicate Management Limited
Ascot Underwriting Limited Y Y
Aspen Managing Agency Limited
Asta Managing Agency Limited
Atrium Underwriters Limited Y Y Y
AXA XL Underwriting Agencies Limited
Axis Managing Agency Limited
Beazley Furlonge Limited Y Y Y
Blenheim Underwriting Limited
Brit Syndicates Limited Y Y
Canopius Managing Agents Limited Y Y Y
Chaucer Underwriting Services Limited
Cincinnati Global Underwriting Agency Limited
Dale Managing Agency Limited Y Y
Enstar Managing Agency Limited
Faraday Underwriting Limited Y
Hamilton Managing Agency Limited
Hardy (Underwriting Agencies) Limited
Hartford Underwriting Agency Limited
HCC Underwriting Agency Limited
Hiscox Syndicates Limited
Inigo Managing Agent Limited
IQUW Syndicate Management Limited
Lancashire Syndicates Limited
Liberty Managing Agency Limited Y Y
Markel Syndicate Management Limited
Managing Agency Partners Limited
MS Amlin Underwriting Limited Y Y
Munich Re Syndicate Limited
Nephila Syndicate Management Limited
Newline Underwriting Management Limited Y
Polo Managing Agency Limited
Premia Managing Agency Limited
Probitas Managing Agency Limited Y
QBE Underwriting Limited
R&Q Syndicate Management Limited
RenaissanceRe Syndicate Management Limited
Riverstone Managing Agency Limited
S.A. Meacock & Company Limited
SCOR Managing Agency Limited
Sirius International Managing Agency Limited
Starr Managing Agents Limited
Talbot Underwriting Limited
Tokio Marine Kiln Syndicates Limited Y Y
Travelers Syndicate Management Limited
Westfield Specialty Managing Agency Limited
W.R. Berkley Syndicate Limited


All references to DCAs also apply to Coverholders with claims settlement authority, provided they do not net off premiums and claims.

‘FCP Engaged’ DCAs/Coverholders have confirmed to Vitesse that they:
1. Have been engaged by the FCP team.
2. Consent to their company name being listed on this website.
3. Have provided a primary FCP contact

‘FCP Ready’ DCAs/Coverholders have confirmed to Vitesse that they:
1. Understand the FCP processes and their teams have completed FCP training
2. Are ready and willing to engage with the market on this new way of working
3. Have provided a primary FCP contact

Adair-Horne and Associates Y Y
Adjusting & Claims Service Scrl Y Y
American Claims Management Y
Blair & Company Y Y
Bridgewater Group Y Y
Capstone ISG Y Y
Claims Consortium Group Y Y
Crawford & Company UK Ltd Y Y
Crawford & Company US Y Y
DAC Beachcroft Y
Davies Y Y
DWF Claims Y Y
Field Pros Direct Y Y
GHG Solutions Y
Gulf Coast Claims Services Y Y
Hausch & Company Y Y
IPG Claims (US) Y Y
K2 Claims Services Y Y
Kelly Adjusters Y Y
Lowers & Associates Y Y
Mills Mehr & Associates Y Y
Minuteman Adjusters Y Y
MYI Limited, trading as McLarens Y Y
Pequod Associates Ltd Y Y
PIB Adjusters Y
Proclaim Y Y
QuestGates Y Y
Rightpath Insurance Solutions Y Y
Sedgwick Delegated Authority Y Y
SiS Claims Y Y
Synergy Adjusting Y Y
Tryggja Y Y
The Best Claims Solutions Y Y
Van Ameyde Denmark Y Y
Vanguard Claims Administration Y Y
Woodgate & Clark Y Y

If the details of a specific DCA are not shown above, or if you are a DCA and wish to appear on this list, please email FCP.


‘FCP Engaged’ Brokers have confirmed to Vitesse that they:
1. Have been engaged by the FCP team.
2. Consent to their company name being listed on this website.
3. Have provided a primary FCP contact

‘FCP Ready’ Brokers have confirmed to Vitesse that they:
1. Understand the FCP processes and have completed FCP training, if needed.
2. Are ready and willing to engage with the market on this new way of working
3. Have provided a primary FCP contact

Ambris Y Y
Amwins Global Risks Y Y
Assured Partners Y Y
Besso (Ardonagh Specialty) Y Y
Bishopsgate (Ardonagh Specialty) Y Y
Bowood Y Y
Consilium Y Y
Crispin Speers & Partners Limited Y Y
Decus Y Y
Ed Broking (Ardonagh Specialty) Y Y
Lockton Y Y
Price Forbes & Partners (Ardonagh Specialty) Y Y
TigerRisk Partners Y Y
Xact Risk Y Y

If the details of a specific Broker are not shown above, or if you are a Broker and wish to appear on this list, please email FCP.

Market User Group (MUG)

What is the MUG?

The Market User Group (MUG) is a monthly meeting where operational level attendees from MAs, Brokers and DCAs are encouraged to share best practice, prioritise change requests and raise issues for the strategic Claims Steering Group. MUG takes place on the 3rd Thursday of each month.

The MUG is only open to live, active users for the purpose of discussing FCP usage. Whilst not part of the adoption process, suggestions for improving the on-boarding process can be raised.

The full Terms of Reference for the MUG are available to invited organisations.

Who can join the MUG?

Organisations in the following groups can ask to be invited to the MUG:

  • “FCP Live” MAs
  • “FCP Ready” DCAs
  • “FCP Ready” Brokers

Definitions of each category can be found in the relevant MA, DCA, or Broker sections on this page.

Attendees are welcome from the following areas:

  • Placing teams: Ensuring the clauses and details are correct on the binder wordings and ensuring whether read access to the Vitesse platform is required
  • Placing technicians: Responsible for ensuring DCOM is correct and up to date – including how to get MI reporting out of DCOM for FCP binders
  • Finance teams: Responsible for ensuring the bordereaux are showing as non-cash on relevant ledgers
  • Operations:  Responsible for overall performance and business oversight of end-to-end processes
  • Claims: Processing of individual claims and managing claims processes
  • IT: Ensuring integration between their organisation’s IT services and FCP portal
  • Change teams: Ensuring successful delivery of new processes and ways of working

How do I request a MUG invite?

If your organisation falls into one of the categories listed above (FCP Live MA, FCP Ready DCA, FCP Ready Broker), you can request an invite to the MUG.

To keep the MUG at a manageable size, it may not be possible for all organisations to join immediately.

What if I can’t make the meetings but still want to keep up with the MUG?

If you would prefer to just receive the minutes and other products from the MUG sessions, please request to be added to the ‘FCP MUG Mailing List’.

All Information will be used in accordance with the LIMOSS Privacy Notice.

Training Resources

Free training videos and guides are available for FCP users on the LIMOSS Academy

The Lloyd’s Glossary may help users to understand key insurance terms relating to FCP.

Quick Reference Guides 


The training materials on this webpage (including without limitation photographs and graphical images) are owned by LIMOSS or its licensors, and are protected by copyright laws and treaties around the world. All such rights are reserved.

You are permitted to access and use the training materials solely for your internal business purposes in relation to the use of FCP services to which the training materials relate (“permitted purpose”). Other than as stated below, the access to and use of the training materials includes only the right to access and use the training materials on this webpage, and does not include the right to modify, download, print, reproduce or store such training materials on your or any other public or private retrieval system or service.

You are permitted to print and download a reasonable amount of training materials from this webpage provided that the printing, downloading, and further use of such training materials is for the permitted purpose.

This permission will be revoked immediately if any of its terms are infringed, or if the content is removed from this webpage. You must immediately delete any downloaded content and destroy any printed training materials on revocation of these permissions.


MA enquiries about individual contracts and charges:

Learning about Vitesse and their platform and registering for FCP: 

User Support: On-boarded users experiencing any FCP problems:

Learning about Lloyd’s FCP solution:

Service Escalation: Any users with service escalation issues: 

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